Varec 24x7 Technical Support Center
Varec’s technical and application support center provides expert advice and assistance worldwide, 24 hours a day, seven days a week. Our support team is accessible via the telephone or Internet and they will guide you through the problems you are facing, every step of the way.
Standard and premium technical support programs* are available for actively supported mainstream product versions. For customers electing not to purchase annual technical support, assistance is available on a pay per call basis. Extended support programs for older versions may be available, but will be subject to an additional charg; contact Varec Technical Support Center for further information.
Standard Support Program
Our standard support program provides up to forty (40) help desk incidents annually for investigating and resolving issues, making configuration corrections and assistance necessary to return your system to a normal functional state using your available spares part and system information, such as database backups. Support is provided 24/7 via our toll free telephone, e-mail, fax or web site. Additional support calls are available in blocks of 10 calls.
Premium Support Program
In addition to the services offered under our standard support program, our premium level of support includes access to new releases of software or firmware. Customers will be notified when any new release is available and, on request, support staff will ship the upgrade via the most appropriate method. In addition, Varec technical staff will provide telephone support if necessary to assist in installing the version upgrade.
*On-site time and related travel expenses are not included in any of the support programs.